Management of emotions in organizations.
The of Sociology of Organization and Management Department University of Lodz Lodz, Poland
The main aim of this paper is to present ways how emotions are managed in an organization. We will try to answer the following questions: are contemporary organizations able to deal with their employees´ emotions to maximize their work efficiency? Are contemporary organizations able to evoke positive emotions among their employees? Are we able do control our emotionality? Should employees smother their emotions in each situation?
We will refer to positive psychology theory (see Frederickson 2003, 2009). We will also try to present some problems, that contemporary employers may face when employing and managing people from the Y generation.
We will talk about both process of emotions management in organization and emotional self-control. We will pay main attention to the problem of emotional intelligence and we will tie it with the process of organization management.
Conclusions presented in this paper are the results of many covert participant observations carried out by the Author in direct sales organization between 1997-2002 but also during many professional trainings and organizational meetings in other organizations (covert and overt, participant and quasi-participant observations) between 2005-2008. Moreover, analyses presented in this paper base on semi-structured interviews (38 interviews) with employees of different organizations, in different age, professional positions and trades. Interviews concern their professional careers including turning points and emotional conditions connected with tasks and situations that took place in their professional environment.
1.Goleman D.,(1997), Inteligencja emocjonalna. Pozna, Media Rodzina of Pozna.
2.Fredrickson, B. L., (2003). The value of positive emotions, American Scientist, 91, 330-335
3.Fredrickson B. L., (2009). Positivity. New York, Crown.