A Sociological Approach to Municipal Social Service in Spain
SOCIAL SERVICES AYUNTAMIENTO DE AVILÉS -SPAIN- AVILÉS, ESPAÑA
In this proposal we made an approach to one of the primary care services more important in the social state and social policies, the Municipal Social Services (MSS), to meet within their horizon of action the most disadvantaged social groups. Our working hypothesis part from their recognizable ambivalence between stabilization and development in the welfare State in Spain, which makes them essential for an increasing proportion of the citizenry, and your institutional bureaucratic settings, little versatile and one accused of practicing control over the social spaces in which it has more influence, particularly to individuals and groups who require more support.
Thus, valuable and often urgent contribution to access to resources and social benefits now off the criticism and practices that seek to improve them, postponing the resolution of technical, organizational, and focus on the social responsibility to them. This will make a critical approach to the MSS, addressing some of its major problems, but also thinks about the potential improvements of the social rights of citizenship posed by the project of solidarity of the welfare State.
For the realization of this work we rely on the main results of an investigation based on Qualitative Perspective (Ibañez) and the Institutional Analysis (Loureau, Lapassade). Was conducted under the MSS of a medium city, structured similar to most of those in Spain, which were consulted workers and responsibles for the service, according to levels of command, professions and area teams of social services.
Across Group Meetings (Focus Groups or Group Interviews) was an informative exploration to ascertain the main concerns and suggestions of workers and professionals. By using non-directive communication techniques, collecting and processing information (Habermas), were possible contributions on the "problems and possibilities of basic social services" to be structured and analyzed to contain, we think, comprehensive features and purpose, for services move towards more flexible and responsive to the social world.